Who we are
Compleat Care (UK) Ltd
28 Market Place
Folkingham
NG34 0SF
United Kingdom
We are the data controller responsible for your personal information.
If you have any questions about this policy or how your data is used, you can contact us at:
Email: admin@compleatcare.co.uk
What Information We Collect
We may collect and process the following types of personal data:
Information you provide directly
Any additional information you choose to include
Name
Email address
Phone number
Enquiry details
Information relating to care needs (only if voluntarily provided)
Information collected automatically
IP address
Browser type and device information
Pages visited and time spent on the website
Cookies and tracking technologies (see Section 10)
Information from Facebook Lead Forms (if applicable)
If you submit your details through a Facebook Lead Generation Form, we receive the information you provide directly through Facebook, such as:
Name
Phone number
How We Use Your Information
We use your personal data to:
Manage marketing communications (only with your consent)
We do not sell your personal information to third parties.
Respond to your enquiries
Provide information about our residential care services
Arrange assessments, visits, or follow‑up calls
Improve our website and services
Maintain regulatory compliance
Analyse website performance and user behaviour
Lawful Bases for Processing (UK GDPR)
We process your data under the following lawful bases:
Contract – when preparing or entering into a care agreement
You may withdraw consent at any time.
Consent – when you submit a form or opt in to communications
Legitimate Interests – responding to enquiries, improving services, ensuring website security
Legal Obligation – where required by regulators such as the CQC or ICO
How We Store and Protect Your Data
We take data security seriously. Your information is:
Retained only for as long as necessary for the purpose collected
If you become a resident or a resident’s representative, additional data protection measures apply under our care contract and internal policies.
Stored securely within the UK
Accessed only by authorised staff
Protected using appropriate technical and organisational measures
Sharing Your Information
We may share your data with:
- Internal staff responsible for handling your enquiry
- Professional advisors (e.g., legal or regulatory)
- Regulatory bodies such as the Care Quality Commission (CQC) or ICO, if legally required
- Technology providers who support our website or communication systems
We never share your data for marketing by third parties.
Your Rights Under UK GDPR
You have the right to:
- Access your personal data
- Request correction of inaccurate information
- Request deletion of your data
- Withdraw consent
- Object to or restrict processing
- Request data portability
- Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of these rights, contact us using the details above..
Data Retention
We keep your personal information only for as long as necessary:
Website analytics: retained for a limited period for performance monitoring
Enquiry data: typically up to 12 months
Care‑related records: retained according to statutory requirements
Facebook, Cookies & Tracking Technologies
Our website and advertising may use:
- Cookies
- Meta (Facebook) Pixel
- Google Analytics
- Other tracking tools to measure performance and improve user experience
These tools may collect anonymised or pseudonymised data about how you interact with our website or ads.
Facebook may process your data according to its own Data Policy.
You can manage cookie preferences through your browser settings.
Links to Other Websites
Our website may contain links to external sites. We are not responsible for the privacy practices of those websites and encourage you to review their policies.
Changes to This Privacy Policy & How to contact us
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
If you have any questions about this Privacy Policy or how your data is handled, please contact:
Compleat Care (UK) Ltd
28 Market Place, Folkingham, NG34 0SF
Email: admin@compleatcare.co.uk